Conflict Resolution Essentials

DSC00102_2048px.jpg

Join us at the Torquay Hub of the Geelong Small Business Festival for an essential session as Eddie Kardas from Conflict Resolution Training & Consulting presents Conflict Resolution Essentials. 

A conflict resolution expert, Eddie will share his extensive knowledge on de-escalation techniques, managing difficult customer interactions, and ensuring workplace safety. This engaging session is designed for small business owners, managers, and frontline staff seeking to improve their skills in handling challenging customer situations effectively.

Eddie will provide practical, actionable strategies to help you and your team stay composed and professional, even in high-pressure scenarios. Learn how to turn potential conflicts into positive outcomes, enhance customer satisfaction, and maintain a safe and harmonious work environment. Drawing on real examples and interactive discussions, Eddie will equip attendees with the tools and confidence needed to navigate tough customer interactions smoothly.

Light refreshments provided.
Free, but registrations required.

 

When

Past event dates

  • Thursday, 22 August 2024 | 01:30 PM - 03:00 PM

Location

Workers Hut, 17-19 Baines Crescent, Torquay, 3228, View Map

Google Map Instructions

Press arrow keys to pan

Press plus or minus keys to zoom

Shortcut keys

Press M for roadmap view

Press S for satellite view

Press H for hybrid view

Press T for terrain view